Directions for Support Products.

Wins with clients. Sharing some concepts.

In the initial stages with any clients, we need to assess the home technology and the online account construction. At the high level if we are the orchestrate the technology we need to aggregate all the information into a centralised place.

After I have addressed all the (Level 1) general hardware issues. I then detail the services to the client’s capacity and outcomes.

Please contact me I am happy to offer advice. allen@allenwade.com.au

Here are some cases of bespoke optimisation:

Essential Tremors:

Working with clients the usage of modern technology can prove cumbersome. Essential tremors can make communication additionally difficult. In seeing the issues this causes we devised some unique strategies to get around the daily situations.

Shopping - COVID19 QR Codes.

Reprogramming the external buttons on the phone allowed the participant to have direct access to the SA Health app. The client discussed it was too hard to go to some stores as using and accessing the QR Code app, via logging in, finding the application, opening and taking the QR link then logging their personal details was taking way too long.

After this technology change in the device, their comment was “I have been avoiding going to some shops as it just gets too hard.” After shopping with the reprogrammed button. The clients sounded thrilled and confident about the shopping again.

SMS communication.

Uncontrolled movements of the fingers can play havoc in typing relevant, friendly and useful replies. I thought instead of the client creating the reply. Is there a way the artificial intelligence and machine learning can offer a simple set of reasonable friendly responses?

In fact, there is after some adjustments and configuration. I was able to coach the client on the new service. This service offered about 5 relevant from the message and friendly replies. This offered the same ability to construct a reply but offered content-related responses for use.

In a follow-up call with the client the response was amazing the importance was the speed of the reply gave continuity to the conversation.

These two examples seem small but these are part of everyday life and communication.

Low Visons Support with an app that verbalises written words..

Configuration is partly knowing what the technology can do. There are 1.96 Million apps in the Apple store offering tonnes of variety. My goal is to orchestrate them to save costs and give confidence.

In this case a client was paying a person to read the email to them. I thought there might be a way to offer additional privacy.

I adjusted the phone to read the screen to the client. Offering additional coaching to the response was strong. He took the phone and started playing with a big smile on his face.

While I was there I installed Free Audio Books to his excitement..

AudioBooks.

Participants with sight issues or loneliness benefit from the relaxing entertainment from the best-read books in the world. In deciding on the best Audiobooks, we need to start with understanding the client's skills. Conducting a functional assessment to find the most effective configuration and coaching related to the capacity. Considerations for budgets and the goal of the client need to shadow the process. In some cases, IT companies are pushing subscription models which may not be in the clients best interest.

Install app with 50,000 free public domain audiobooks.

IT Specialist Coordination - Management of ICT relationships to outcomes

ICT Specialist Coordination is an area where I have completed a technology functional assessment. Understood the areas of requirements and start the liaison with all online accounts, ISP and mobile companies to streamline for the future all the important home infrastructure for simplified and functional communications.

Liaising over the phone with technical departments to adjust plans prices and changing the email and passwords on the account does take large amounts of focus.

Online account consolidation.

On most occasions a complete mess of accounts and subscriptions. There are multiple types of errors here if we are using an Apple for example the operating system forces the participant to use the Mail included software to share objects. In saying that it can be programmed use the email supplying company’s software. Using the Mail included software offers additional adjustments which may confuse the operator of where the issues are occurring.

Additionally, the Internet service provider gives the clients an email address but only offers a lower quality infrastructure which I not as maintained.

Imaging over the years clients have created Hotmail addresses, Gmail, Live, Yahoo, iCloud, and internet service provider accounts. This is without looking at all the social media and gaming accounts.

Assessing the preferences, the lifecycle of accounts we can then pull the information stream to a central source. Aggregation of the online space to reduce complexity and the frustration of the support team in some cases.

Dementia and Memory support

Technology has memory built-in. How do we optimise for the needs of the participant? Client capacity discovery includes working with the existing method which is working. Making gentle adjustments to the environment in small increments to involve the technology to start recording input via a particular method currently acceptable.

Understanding input, verbal, touch and recognition using the machine to predict and offer suggestions. Output can be designed around capabilities and preferences. Visual calendars, verbal timed reminders.

Output needs the ability to assist the outcomes and the needs of the community support requirements. The output of the calendar for the team collaboration working with staff movements.

I am looking to assist as many people as possible with these type of support services. If you are interested in a working relationship please contact me.

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