Facial Recognition Is Not a Luxury—It’s Essential Assistive Technology for Australians with Severe Disabilities
As Australia transitions toward passwordless digital security with technologies like passkeys and biometric logins, accessibility advocates are calling for urgent policy updates to ensure Australians with severe physical disabilities have guaranteed access to facial recognition technology as assistive tech.
For individuals with high-level spinal cord injuries—such as quadriplegia and tetraplegia—basic tasks like logging into a phone, accessing online banking, or using MyGov services can be nearly impossible without a hands-free biometric solution.
“Facial recognition isn’t about luxury or convenience for this community,” says Allen Wade, assistive technology specialist and advocate. “It’s about basic digital access, privacy, and dignity.”
Case Study
A South Australian NDIS participant with complete quadriplegia recently regained independence by transitioning to a setup that includes facial recognition login and passkey access. Previously dependent on support workers to type passwords and complete two-factor authentication, they can now securely manage health, financial, and communication tools without assistance.
Key Challenges Faced Without Facial Recognition:
Inability to type or use fingerprint scanners due to mobility limitations
Privacy concerns when carers assist with passwords or logins
Inaccessibility of services that require passkeys or two-factor authentication
Limited options for safe, independent digital participation
Advocates Are Calling for the Following Changes:
Recognize facial recognition as a form of assistive technology for individuals with severe physical disabilities.
Ensure NDIS funding covers facial recognition-capable devices where needed for independence and secure access.
Encourage developers of government and essential service platforms (e.g., MyGov, Medicare) to support biometric logins for accessibility.
Educate healthcare providers and support coordinators on how facial recognition tools can transform independence for clients with limited mobility.
“We’re not asking for facial recognition to be mandatory for all Australians,” Wade explains. “We’re asking that those who need it most—people with the most significant access barriers—aren’t forgotten as digital security evolves.”
About the Advocate
Allen Wade specializes in integrating assistive technologies into the lives of Australians with disabilities. He works hands-on with clients and families to build secure, independent, and empowering digital environments tailored to real-world needs.