From One-Way to Integrative: How We Work with You to Deliver the Right Daily Outcomes with Tech

I’m seeing some product dumping, which doesn’t need to happen!

From One-Way to Integrative: How We Work with You to Deliver the Right Tech Outcomes

When it comes to assistive technology, the difference between a setup that works beautifully and one that gathers dust often comes down to how well the process is integrated.

At Artificial Intelligence for Independence, we don’t just drop off devices and walk away. We partner with you — support coordinators, OTs, families, and carers — to make sure the tech truly fits the person. To explain how we do that, we often refer to three models of communication and collaboration: One-Way, Two-Way, and Integrative Linkage.

Let’s break down what that looks like in real-world terms.

🔹 One-Way Linkage: Being Told What to Do

In this model, someone — often the OT, coordinator, or plan nominee — decides what technology the client needs. I’m brought in after that decision has already been made.

It’s a bit like handing a builder a blueprint without ever discussing the terrain.

Sure, I can deliver what’s requested — but it might not be the best fit. The device could be too complex, too limited, or missing the mark entirely for the client’s goals.

Example: A participant is approved for a tablet to support memory prompts. I’m asked to “just set it up.” But no one considered whether the participant has the vision, cognitive capacity, or household support needed to actually use it.

The result? Lost potential. Frustrated clients. Unused tech. And more often than not, a missed opportunity for real independence.

🔸 Two-Way Linkage: Being Consulted as Part of the Planning

This is where things start to improve. In a two-way model, I’m invited into the conversation early on — often while the plan is being developed or equipment is being considered.

There’s back-and-forth. I assess what’s possible, explain what might be overkill or underpowered, and we arrive at something smarter together.

Example: A support coordinator is writing a justification for funding a Google Nest Hub. We discuss how it will be used — for visual reminders, routines, or even video calls — and I recommend accessories or app configurations to increase success.

This is far more effective than being handed a task list. But even this model can sometimes leave the tech out of sync with day-to-day support or future needs.

🔶 Integrative Linkage: Building the Solution

Together

This is where real outcomes are born.

In an integrative model, I work as part of the extended team — not as an afterthought. The tech is shaped with the participant’s needs, the support team’s strengths, the goals in the NDIS plan, and the context of the home and carer environment.

Example: A participant with late-stage MS is struggling with daily independence. I join the OT and support team in a planning call, help map a routine, recommend Google Assistant voice commands for lights, TV, and medication prompts, and train support workers on how to update things as needs evolve.

The result is not just functional — it’s empowering. And it grows with the participant over time.

Why It Matters

Assistant technology isn’t about gadgets. It’s about people.

When we co-create solutions with open lines of communication, we avoid wasted time, rejected invoices, and abandoned devices. Most importantly, we support the participant in a way that’s real, useful, and sustainable.

If you’re a support coordinator or OT who’s sick of seeing unused tech, let’s work together from the start.

Ready to make tech that actually works for clients! Book an appointment.