Simplified Support.
“If you are frustrated with the experience you are having with technology. Share what you are trying to do and we will configure systems to support your goals. Sometimes this takes more consideration. ”
Level 1 (Tech Labour)
OR
Computers
New computer setup
Virus & spyware removal
Slow computers
Computer won't turn on
Replace Battery on old Macs
WiFi & Internet
New wireless setup
Slow internet
Troubleshooting slow networks
WiFi Extender Install
Printers
Setting up new printers
WiFi printing for mobiles and tablets
Troubleshooting
Data Backup & Transfer
Online backup solutions
Cloud photo solutions
Microsoft Office 365
Set up
License
Configuration for home
Email account setup for multiple devices
Mobile & Tablets
Tablet set up and training
Printer connection
Smart Home
New device setup and integration
Troubleshooting pairing issues
TVs & Speakers
Home theatre setup
Speaker connection and configuration
Media adaptor troubleshooting (Chromecast, Apple TV etc.)
TV Channel On Demand Setup -Login and Smart TV connection.
Miscellaneous Software Coaching ( Discounted Price Limited Time)
Social Media coaching and support.
iMovie Video Creation training
YouTube uploading and configuration
Instagram setup and usage
Mobile & Internet Plan Analysis
Spotify Configuration and Coaching
SnapChat Configuration and Coaching - Blocking People
FaceBook Privacy Services Checking.
Message Controls.
level 2 UX INTEGRATIVE (working with provider outcomes)
Understanding your outcomes and goals.
User experience of technology is a priority.
If your goal is more Independence for example we connect all the devices to use the same voice samples across the house. This way your network can continue the conversation understanding your needs to a single point of understanding. Programing your home address in for deliveries and allowing you to ask for “home” for directions home.
Configuration of the network, smart TV, devices, Tablets, Phones, Computers. Mobile Phones.
Why this is different from normal technology support we synchronise across your landscape of systems to assist your lifestyle needs.
This incorporates all the level 1 support listed above but you are allowing us to orchestrate all your technology.
We also will coach you on faster methods of getting your needs completed. Across most technology and software.
Additional: We Support Special Needs and Elderly people either on or off NDIS.
We work on a higher level in integration with the providers and families.
0128 Therapeutic Supports 1 Assistance with daily life 01_741_0128_1_3 Assessment, Recommendation, Therapy And/Or Training (Incl. AT) - Other Therapy Provision of care to respond to the disability-related health needs of a participant where that care is not the usual responsibility of the health system. Assessment, Recommendation, Therapy And/Or Training (incl. AT). $190 / hr
level 3 (analysis, design, implement, Support)
Packages are designed to the specific needs of the individual understanding the working relationship with family, providers, carers and NDIS.
Analysis, Design, Staging, Implementation, Coaching and Optimisation over time.
The use of any technology for assisting the independence, security and safety of the participant.
From voice and motion cameras, to machine learning utilising Artificial Intelligence for integration. Secure cloud services to allow participant to easily connect most devices in the future.
This level includes level 2 and level 1 servicing plus remote support and service level guarantees.