Overview of NDIS and ICT

At Artificial Intelligence for Independence, we're committed to delivering top-notch service and ensuring customer satisfaction. However, it's important for our users to understand the legal aspects of our services. Here's a simplified overview:

Who We Are:

  • 'Artificial Intelligence for Independence' is the entity behind this website. Our official details are available on the ASIC website.

  • 'You' refers to anyone using or visiting our website. Our Australian Business Number (ABN) is 42 923 089 049.

Remote Support Disclaimer:

  • While we take utmost care in handling your computer, we can't guarantee that our remote service will solve every IT issue or prevent additional problems. In some cases, onsite support might be necessary.

  • We're not responsible for consequential damages. It's crucial for you to back up all your data and applications before we start.

  • Please ensure any personal or confidential information is closed on your screen, as our technicians will have access to your desktop.

Using Our Remote Service Implies:

  • You understand the risks involved with remote services and software.

  • You're responsible for backing up your data and applications.

  • We're not liable for consequential damages or unauthorized access through remote software like 'Logmein', 'TeamViewer', or 'RemotePC'.

  • We maintain the confidentiality of your passwords and IDs.

Remote Access Considerations:

  • By allowing us to remotely access your computer, you're giving our technicians control and access, which might include personal files. You're responsible for any changes made during this process.

  • For security, close any personal or confidential applications before starting a remote support session. We recommend staying at your desktop during the session.

  • Accepting our service acknowledges the risk of data loss or software corruption. We strongly advise backing up your data beforehand.

The Software We Use:

  • Our tools include 'Logmein', 'TeamViewer', and 'RemotePC'. These are secure and easy to use, requiring multiple passwords for access.

  • The software features secure data channels and the ability to diagnose and resolve problems remotely.

  • You can control the remote session and transfer files if needed.

  • The software can be uninstalled or deactivated at your request.

Initiating Remote Connection:

  • To use our remote service, you'll download software from a link we provide, or it may already be installed with your consent.

  • Post-service, you can choose to remove or keep the software, either active or inactive, based on your preference.

Contact and Customisation:

  • For more information, contact us at 0411807777 or allen@ecothesis.com.au.

  • We offer customisation for cognitive, motion, hearing, and sight impairments.

  • Our service packages include design, implementation, orchestration, and mentoring.